Privacy Policy

Artisan Mushrooms (“we”, “us”, or “our”) operates the website and related services offered under the name Artisan Mushrooms (the “Site”).
This Privacy Policy explains how we collect, use, disclose, and protect information about visitors and customers when they use the Site.

Information we collect

We may collect the following types of personal information:

  • Contact details such as name, email address, telephone number, and postal address.

  • Account and order information such as login details, purchase history, billing and delivery information.

  • Technical data such as IP address, browser type, device identifiers, and pages visited.

  • Marketing and communication preferences, including your choices about receiving updates from us.

How we collect information

We collect information in several ways:

  • Directly from you when you complete forms, place an order, subscribe to a newsletter, or contact us.

  • Automatically through cookies and similar technologies when you browse the Site.

  • From third‑party service providers that support payments, analytics, email delivery, or advertising.

How we use information

We use personal information to:

  • Provide, operate, and improve the Site and our products and services.

  • Process and deliver orders, payments, refunds, and customer support requests.

  • Communicate with you about your account, purchases, updates, and security notices.

  • Send marketing messages where permitted by law and according to your preferences.

  • Comply with legal obligations and enforce our terms and policies.

Legal bases for processing (UK/EEA visitors)

If you are located in the United Kingdom or the European Economic Area, we process your personal information on the following legal bases:

  • Performance of a contract, for example to fulfil your orders.

  • Compliance with legal obligations, such as record‑keeping and tax requirements.

  • Our legitimate interests, such as improving our services and preventing fraud, where these interests are not overridden by your rights.

  • Your consent, where required for certain marketing activities or optional cookies.

Cookies and similar technologies

We use cookies and similar technologies to operate and enhance the Site.
Cookies may help remember your preferences, keep you signed in, analyse Site traffic, and personalise content or advertising.
You can usually manage or disable cookies through your browser settings, but some features of the Site may not function properly if you do so.

How we share information

We do not sell your personal information.
We may share information with:

  • Service providers that perform functions on our behalf, such as payment processing, hosting, analytics, email, or delivery services.

  • Professional advisers such as solicitors, accountants, or insurers where reasonably necessary.

  • Authorities or other parties when required by law, legal process, or to protect our rights, safety, or property.

  • Successors in interest in connection with a merger, sale, or other business transfer.

Data retention

We keep personal information only for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, accounting, or reporting requirements.
When information is no longer needed, it will be deleted or anonymised in a reasonable manner.

Data security

We use reasonable technical and organisational measures to protect personal information against loss, misuse, and unauthorised access, disclosure, alteration, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

International transfers

Your information may be stored and processed in countries other than the one in which you reside.
Where required by law, we implement appropriate safeguards to protect personal information when it is transferred internationally.

Your rights

Depending on your location, you may have certain rights regarding your personal information, which can include:

  • Accessing the personal information we hold about you.

  • Requesting correction of inaccurate or incomplete information.

  • Requesting deletion of your personal information, subject to legal limitations.

  • Objecting to or restricting certain processing activities.

  • Withdrawing consent where processing is based on consent.

To exercise these rights, please contact us using the details below. We may need to verify your identity before responding.

Marketing communications

You can opt out of marketing emails by following the unsubscribe link in any message or by contacting us.
Even if you opt out of marketing, we may still send non‑promotional messages related to your orders, account, or legal notices.

Third‑party links

The Site may include links to third‑party websites or services that we do not control.
This Policy does not apply to those third parties, and you are encouraged to review their privacy policies before providing any personal information.

Children’s privacy

The Site is not intended for children under 16, and we do not knowingly collect personal information from children.
If you believe a child has provided us with personal information, please contact us so that we can delete it where required.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
The “last updated” date below indicates when the Policy was most recently revised, and the updated version will be effective when posted on the Site.

Last updated: [December 2025]